Warranty policy

• New ACs carry the manufacturer’s warranty for the period shown on the product page.
• Compressor and other part warranties follow the brand’s policy. Register your AC with the brand after installation where the brand requires it.
• We help you raise a claim with the brand — contact us with your order number and the unit’s serial number.

• Each refurbished unit carries a Hassen warranty for the number of months stated on its product page and in its inspection record.
• During the warranty we repair faults in the cooling system, compressor, electrical components and gas leaks that occur in normal use, free of charge.
• If a unit can’t be repaired, we replace it with a comparable unit or refund its price.

Grades describe cosmetic condition only: A — Like-new appearance with minimal signs of use. Passed Hassen's cooling and electrical tests. B — Light cosmetic marks such as minor scratches. Passed Hassen's cooling and electrical tests. C — Visible cosmetic wear such as dents or discolouration. Passed Hassen's cooling and electrical tests.

• Damage from accidents, misuse, power surges, pests, water or fire.
• Repairs or installation done by anyone other than Hassen or the brand’s authorised service.
• Cosmetic marks already described by a refurbished unit’s grade.
• Consumables such as filters and remote batteries, and routine cleaning or gas top-ups not caused by a fault.

Open My account → Support or contact us with your order number and a short description (photos or a video help). We usually arrange a technician visit within 2–3 working days, or call us on +91 97504 31407.